Last updated: March 2026
Hey there — welcome to NCED-Cloud.com.
We’re a small, independent website built by North Carolina parents and teachers who just wanted clear, kind, step-by-step help for NCEDCloud login problems, password resets, and all the little (and big) frustrations that come with RapidIdentity. That’s literally all we do.
Your trust means everything to us. We know you’re often coming here at 7:02 a.m. because your child is crying about a missing assignment, or at 10:47 p.m. because tomorrow is progress-report day and nothing will load. The last thing you need is to worry about your privacy. So we’ve made this policy as short, honest, and human as possible.
Here’s exactly what we do — and don’t do — with your information.
1. What Information Do We Actually Collect?
Very little.
- When you simply visit and read our guides:
We don’t ask for your name, your child’s name, your school, or anything personal. You can stay completely anonymous. - When you send us an email (contact@NCED-Cloud.com):
You’ll obviously share whatever you type — usually your email address, maybe your name, your school district, and details about the problem you’re having. That’s it. We keep those emails exactly as long as we need to help you and answer follow-ups. Once the conversation is over, we delete or archive them securely. - Automatic stuff (the boring technical things):
Like every website on the planet, our web server quietly records basic info: your IP address, browser type (Chrome, Safari, Edge, etc.), device (phone, laptop, school Chromebook), which pages you looked at, and roughly where in the world you are (city-level, not your street). We use this only to see which guides are helping the most people and to fix anything that’s broken.
2. How We Use That Information
Only in ways that make the site better for you and everyone else.
- To answer your emails quickly and accurately
- To notice when hundreds of people suddenly land on the “Forgot Password” page (that usually means the state changed something again, and we jump on updating the guide that same day)
- To see which screenshots or videos are actually being used so we know what to keep improving
- To make sure the site loads fast on school Chromebooks and old phones alike
We never sell, rent, share, or even look at your information for any other reason.
3. Cookies and Little Tracking Things
Yes, we use cookies — but only the helpful kind.
- Essential cookies: These make the website work properly (so the menu doesn’t disappear, videos play, etc.).
- Google Analytics cookies: These tell us anonymously how many people visited, which guide helped the most parents this week, and whether people are finding answers on phones or computers. No personal names, no exact addresses — just numbers.
- Google AdSense cookies: This is how we keep the lights on and the site completely free. (More on that below.)
You can turn cookies off any time in your browser settings. The site will still work perfectly — you just might have to click “Play” on videos twice instead of once.
4. Google AdSense and Third-Party Advertising
We use Google AdSense to show a few non-annoying ads. This pays for hosting, screenshots, coffee at 1 a.m., and keeping every guide 100% free forever.
Here’s exactly what that means for you:
- Google (and its partners) may place a small cookie on your browser.
- They use that cookie to show ads that are more relevant — for example, you might see an ad for school supplies or a laptop because you’ve been reading about Chromebook login issues.
- Google also uses something called the DoubleClick cookie to make ads better across the internet.
- These ads are based on the pages you visit here and on other websites — never on your name, email, or anything you typed in an email to us.
If you’d rather not see personalized ads at all, you can turn them off in about 10 seconds here:
https://www.google.com/settings/ads
or install the official opt-out browser add-on here:
https://support.google.com/ads/answer/7395996
You will still see the same number of ads — they’ll just be generic instead of somewhat helpful.
Google’s own advertising rules are very strict (especially about kids and education sites), and we follow every single one.
5. Third-Party Links and Their Privacy Policies
We link directly to official sites: iam.ncedcloud.org, your district’s technology page, PowerSchool, Canvas, NCDPI support, YouTube videos made by schools, etc. Each of those sites has its own privacy policy, and we have zero control over them. We always try to link to the real, official pages, but please check their policies if you’re concerned.
6. How We Protect Your Information
We use industry-standard security (SSL encryption — the same little padlock you see on banking sites), strong passwords, and reputable hosting that’s regularly updated and scanned. Emails are stored securely and only accessed by the two or three team members who actually answer support messages.
Basically, we treat your information the same way we treat our own kids’ report cards — carefully, privately, and with a slight sense of dread if anything ever went wrong.
7. Children’s Privacy (COPPA Stuff)
A lot of our visitors are under 13, and that’s totally fine — we made this site for them too.
We do not knowingly collect any personal information from children under 13 except what they voluntarily send in an email when asking for help (and even then, it’s usually just “I go to West Lake Middle and the QR code isn’t working”).
We never ask for more information than is needed to help, and we never use it for marketing.
Parents, you’re always welcome to email us on behalf of your child, and we encourage you to sit with them while they use the site.
8. Your Consent
By using NCED-Cloud.com, you’re saying it’s okay for us to handle what little information we collect exactly as described on this page.
9. We Might Update This Policy
If Google changes something, or we add a new feature, or we just find a clearer way to say things, we’ll update this page. The “Last updated” date at the top will always tell you the current version.
10. Contact Us If You Have Questions
We’re real people. If anything here worries you, confuses you, or you just want to say hi, write to us any time:
We answer every single email personally — usually within a few hours.
Final Important Note
NCED-Cloud.com is not an official website of the North Carolina Department of Public Instruction, RapidIdentity, Identity Automation, or any school district. We’re just parents and teachers trying to make a frustrating system a little less frustrating.
Thank you for trusting us with your time — and with whatever tiny bits of data help us keep this site running and free for everyone.
We’ve got your back, always.
With gratitude,
The NCED-Cloud.com Team